Privacy Notice

This version is effective from: 1 January 2026

1. Introduction

The Website at theeventverse.com, the Crew Hub platform at crewhub.io, the AccredTix platform at accredtix.com and accredtix.io, the Better Connections platform at betterconnections.co.uk, the Phillip Morris International Ticketing platform at pmltickets.com, and their respective apps are event administration platforms provided by The Event Verse to enable event organisers and their suppliers ("Event Teams") to effectively manage, operate and supply events.

This Privacy Notice explains how your personal data is processed in connection with your use of those platforms.

The platforms are intended for use by Event Teams to collect, store and manage crew and workforce data for events they host and/or supply. Your access to the platform will have been granted by the particular Event Team by whom you are engaged.

We act on behalf of the relevant Event Team in providing you access to the platforms, and that Event Team has the right to control and administer your access and to access and process any personal data you submit or provide through use of the platforms.

For the purposes of EU and UK data protection law, The Event Verse Limited should usually be treated as a processor, and the Event Team should usually be treated as a controller, of your personal data for the majority of processing activities described in this Privacy Notice. This Privacy Notice should therefore be read alongside the privacy notices of the relevant Event Team you work for or otherwise engage with.

There are limited processing activities where we act as a controller, including where we process personal data for our own service improvement, insights and analytics purposes.

Your access to and use of our platforms is also subject to our Terms of Use. Any changes we make to this Privacy Notice will be posted on our platforms. Please check this page frequently to see updates or changes.

2. About Us

The platforms are made available by The Event Verse Limited ("TEV", "we", "us", "our") acting on behalf of Event Teams.

TEV is an English company incorporated in England and Wales under company number 15734295, with its registered office at 3rd Floor Colwyn Chambers, 19 York Street, Manchester, England, M2 3BA.

We are a technology-first, global event operations company supporting the live event industry with bespoke event technology. We work with our clients to provide an innovative approach to event team and crew management.

3. How to Contact Us

If you have any questions about this Privacy Notice, or would like to exercise your rights, you can contact our Privacy Officer:

• Email: [email protected]
• Post: The Event Verse Limited, 3rd Floor Colwyn Chambers, 19 York Street, Manchester, M2 3BA

If you have a concern about any aspect of our privacy practices, including the way we have handled your personal data, you can also report issues or concerns to a national supervisory authority. Where we process your personal data on behalf of an Event Team, we may need to refer you to that Event Team for further information.

4. How We Collect and Receive Personal Data

We collect and receive personal data through the following methods.

Personal data you provide to us

You may give us personal data directly, for example when you engage with our platforms.

Personal data we collect automatically

When you access and use our platforms, we may collect technical data and usage data automatically, including through cookies and similar technologies.

Personal data we receive from third parties

We may receive personal data from third parties. For example, your Event Team may give us your personal data on your behalf, or you may be named as next of kin by one of our platform users.

5. The Personal Data We Process

We may process the following categories of personal data.

Identity Data

First name and last name.

Contact Data

Email address, telephone number, social media handle and postal or delivery address.

Billing Data

Details of services provided to Event Teams, payment information, bank account details and billing address.

Professional Data

Job title and team, date of birth, gender, personal pronouns, next of kin, accessibility requirements, dietary requirements, country of residence, nationality, eligibility to work information, work preferences, skills, qualifications, training and work history, curriculum vitae or application information, interview information and role application responses.

Profile Data

Profile picture, images, avatar or video recordings uploaded to our platforms; interests, affiliations and preferences; account access data such as username, password, security questions and answers; verification data such as passport, driving licence or national identity number; information supplied in connection with your use of our platforms; feedback, survey responses and communications with us.

Usage Data

Browsing activity on our platforms, interaction with our emails, page views, events, previous webpage or source, session start and end information, and identifiers associated with a user or device.

Technical Data

IP address, page URL, browser type, device type, operating system, geolocation, diagnostic data, crash logs and relevant unique identifiers assigned to a device or browser.

Other Data

Any other data that an Event Team requests or provides about you in connection with an event.

6. Our Processing Activities

We process your personal data for the following purposes:

• to enable you to access and use the platforms and receive the services;
• to deal with user enquiries;
• to carry out insight and analytics on our platforms;
• to set up and manage user accounts;
• to register you as workforce for an event;
• to facilitate payments between you and the Event Team;
• to manage event communication and event queries; and
• to manage event logistics, including accreditation, reporting, travel, access control badges, screening, workforce planning and other event arrangements.

Where we act as a controller, our lawful bases may include legitimate interests, compliance with a legal obligation and consent where non-essential cookies or similar technologies are used.

Where we act as a processor on behalf of an Event Team, the Event Team determines the relevant lawful basis. Processing may include performance of a contract and legitimate interests in providing secure and effective access to the platforms and event services.

7. Cookies

We and our third-party partners use cookies, web beacons, pixel tags and similar technologies for certain purposes described in this Privacy Notice.

To find out more about the cookies we use on our platforms, and how you can manage your consent to our use of non-essential cookies, please contact [email protected].

8. Sharing Personal Data

We only share personal data with others when legally permitted to do so. When we share personal data, we put contractual arrangements and security mechanisms in place to protect it and to comply with our data protection, confidentiality and security obligations.

We may need to share personal data with:

• third-party suppliers who provide applications, functionality, data processing, IT services, identity management, hosting, analytics, backup, security and storage services;
• the relevant Event Team and any third parties that the Event Team requires; and
• other third parties with authority, such as law enforcement or government departments, where disclosure is permitted by applicable law or regulation.

9. Your Rights as a Data Subject

Where we act as a controller of your personal data, you may have the following rights:

• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object;
• rights in relation to automated decision-making and profiling;
• the right to withdraw consent where consent is our lawful basis;
• the right to lodge a complaint with a supervisory authority; and
• the right to claim compensation where applicable law provides for it.

If you have a concern about any aspect of our privacy practices, please contact us first using the details in this Privacy Notice.

You can also report issues or concerns to a national supervisory authority in the Member State of your residence or the place of the alleged infringement. As we are incorporated in the United Kingdom, our regulatory authority is the Information Commissioner's Office ("ICO"). If you are based in the Kingdom of Saudi Arabia, you can also report an issue to SDAIA.

Where we act as a processor of your personal data, please see the relevant Event Team's privacy notice for further information about how you may exercise your rights.

10. Information Security

We are committed to keeping the personal data you provide to us secure. We have implemented information security policies, rules and technical measures to protect personal data under our control from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction and accidental loss.

Our personnel and data processors are obliged to respect the confidentiality of the personal data of users of our platforms and those who purchase our services.

11. How Long We Keep Your Personal Data and How We Store It

Where we act as a controller, we only keep personal data for as long as necessary for the purposes set out in this Privacy Notice. We store data on third-party servers located in the United Kingdom.

Where we store or process data on behalf of Event Teams, we retain personal data in line with their instructions. Please see your relevant Event Team's privacy notice for more information.

12. Third-party Links and Services

This Privacy Notice only applies to personal data processed by us through your use of our platforms. From time to time, the platforms may contain links to third-party websites and services. We have no control over those websites and services, and this Privacy Notice does not apply to your interaction with them.

13. Personal Data of Minors

Our platforms are not intended for use by, or targeted at, individuals under the age of 18. We may from time to time collect personal data of minors, and where we do so we will comply with applicable laws and regulations relating to the processing of personal data of minors.

14. If You Fail to Provide Your Personal Data

Where we or an Event Team are required by law to collect your personal data, or need to collect your personal data under the terms of a contract, and you fail to provide that personal data when requested, this may affect your ability to work at or attend a particular event.

15. International Transfers

We may transfer personal data to third parties that are located in countries that do not have data protection laws protecting personal data to the same standard as UK, EU or Kingdom of Saudi Arabia data protection laws.

Crew Hub is mainly used by Event Teams located in the Middle East, and if you engage with our platforms with respect to an event in the Middle East, your data may be passed to the relevant Middle Eastern territory. As TEV is based in the UK, we may transfer your personal data out of the country or territory in which you provided it to store or otherwise process it in the UK and/or EU.

When transferring personal data, we usually rely on adequacy decisions or contractual safeguards such as Standard Contractual Clauses or other approved mechanisms. You can contact us using the details above for more information.

Where we disclose personal data processed in connection with our participation in the EU-U.S. Data Privacy Framework and/or the UK Extension to that framework, we remain liable under those frameworks in relation to onward transfers unless we can show that we are not responsible for the event giving rise to the damage.

Processing Activities Schedule

This schedule summarises our purposes for processing personal data and the lawful bases we rely on where we act as a controller.

Provision of Platforms

We process technical data to deliver the platforms, show correct notices and information, and record preferences for non-essential cookies and similar technologies. We rely on legitimate interests to provide our platforms effectively.

Support, Maintenance and Security

We process identity data, contact data and technical data to administer and protect our platforms, troubleshoot issues, deal with errors, provide support, maintain security, prevent fraud and respond to user enquiries. We rely on legitimate interests and compliance with legal obligations.

Insight and Analysis

We process technical data, usage data, professional data and profile data to carry out platform insights and analytics, count users, understand interests and browsing habits, learn what content and features are most popular, and develop future service lines. We rely on legitimate interests, or consent where non-essential cookies and similar technologies are used.

Provision of Services on Behalf of Event Teams

Where we act as processor, we process data on behalf of Event Teams to set up and manage user accounts, onboard workforce, facilitate payments, manage event communication, deal with event queries and manage logistics in connection with events. The Event Team determines the relevant lawful basis for this processing.